Work with appeals from citizens, individual entrepreneurs and legal entities to the State Institution “Polotsk Zonal Center for Hygiene and Epidemiology” (hereinafter referred to as the Center) is organized in accordance with:

Law of the Republic of Belarus dated July 18, 2011 No. 300-3 “On appeals from citizens and legal entities” (amendments and additions as amended by the Law of the Republic of Belarus dated July 15, 2015 No. 306-3 (National Legal Internet Portal of the Republic of Belarus July 22, 2015, 2/2304));

Decree of the President of the Republic of Belarus dated October 15, 2007 No. 498 “On additional measures to work with appeals from citizens and legal entities” (National Register of Legal Acts of the Republic of Belarus, No. 1/8997 dated October 16, 2007);

Directive of the President of the Republic of Belarus dated December 27, 2006 No. 2 “On de-bureaucratization of the state apparatus and improving the quality of life of the population” (National Register of Legal Acts of the Republic of Belarus, No. 1/8173 dated December 28, 2006) (as amended and supplemented by the Decree of the President of the Republic of Belarus dated March 23, 2015 No. 135).

The procedure for considering appeals from citizens, individual entrepreneurs and legal entities:

1. All applications received by the Center, including those received at a personal reception, are registered in the prescribed manner on the day they were received, and if the application was received on a weekend or holiday - on the first working day following it by the secretary of the reception manager. After registration, appeals are submitted for consideration to the chief physician, who determines the responsible executor in the form of a resolution.

2. Written appeals of applicants must comply with the requirements established in Article 12 of the Law of the Republic of Belarus of July 18, 2011 “On Appeals of Citizens and Legal Entities” (hereinafter referred to as the Law).

3. The deadline for applications begins on the day following the day of registration of the application, making comments and (or) suggestions in the book of comments and suggestions.

4. Written appeals must be considered no later than 15 days, and those requiring additional study and verification - no later than 1 month, unless a different period is established by legislative acts.

If, in order to resolve the issues set out in the appeals, it is necessary to carry out certain actions (perform work, provide services), obtain information within a period exceeding a month, applicants, no later than one month from the day following the day of receipt of the appeals, are sent a written notification about the reasons for exceeding the monthly period and the timing of such actions (performance of work, provision of services) or the timing of consideration of appeals on the merits.

5. The period for consideration of applications is calculated in calendar days from the date of their registration with the Center. If the execution date falls on a non-working day, then the first working day following it is considered the due date.

6. Written appeals may be left without consideration on the merits if:

the appeals do not meet the requirements established by paragraphs 1–6 of Article 12 of the Law;

appeals are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, or in accordance with legislative acts a different procedure for filing and consideration of such appeals has been established;

appeals contain issues the solution of which does not fall within the competence of the organization to which they were received, including if the comments and (or) suggestions included in the book of comments and suggestions do not relate to the activities of this organization, individual entrepreneur, do not relate to the quality of the goods produced (sold) by them, work performed, services provided;

the deadline for filing a complaint was missed without a valid reason;

the applicant has submitted a repeated appeal, including one included in the book of comments and suggestions, if it has already been considered on the merits and it does not contain new circumstances that are important for considering the appeal on the merits;

Correspondence with the applicant on the issues stated in the appeal has been stopped.

7. Oral appeals may be left without consideration on the merits if:

identification documents of the applicants, their representatives, as well as documents confirming the powers of the applicants’ representatives have not been presented;

appeals contain issues the resolution of which does not fall within the competence of the organization where the personal reception is held;

the applicant, during a personal meeting, has already been given a comprehensive answer to his questions, or correspondence with this applicant on such issues has been stopped;

The applicant, during a personal reception, allows the use of obscene or offensive words or expressions.

8. If the applicant withdraws his appeal, leaving a written appeal without consideration on the merits, except when correspondence with the applicant on the issues stated in the appeal has been stopped, and there is information about the place of residence (place of stay) and (or) place of work (study) or location of the applicant within five days, the applicant is notified in writing about leaving the appeal without consideration on the merits, indicating the reasons for such a decision, and the original documents attached to the appeal are returned to him. In cases where a different procedure for filing and consideration is established for this appeal or it contains issues the solution of which does not fall within the competence of the Center, the applicant is also explained which organization in what order should be contacted to resolve the issues set forth in the appeal.

9. Anonymous appeals, that is, appeals from applicants that do not indicate the surname, first name, patronymic (if any) or the initials of the citizen or the address of his place of residence (place of stay) and (or) place of work (study) or the name of a legal entity (full or abbreviated) or its location, are not subject to consideration if they do not contain information about a crime being prepared, being committed or committed.

10. Appeals containing information about an impending, ongoing or completed crime or other offense are sent no later than five days by the organizations that received them to the relevant law enforcement or other government agencies.

11. Collective appeals of thirty or more applicants are subject to on-site consideration, unless otherwise follows from these appeals.

12. An appeal is considered resolved on its merits if all the questions raised in it are considered, the necessary measures are taken and a written response is given.

The procedure for conducting personal reception of applicants at a State institution
"Polotsk Zonal Center for Hygiene and Epidemiology"

1. Personal reception of applicants at the State Institution “Polotsk Zonal Center for Hygiene and Epidemiology” is carried out by the chief physician or, in his absence, by the deputy chief physician.

2. In the absence of persons conducting personal reception of applicants, said reception is carried out by persons performing their duties.

3. Information about the time, place, and procedure for personal reception of applicants is posted on the information boards of the institution and on its official website.

4. When arriving for a personal appointment, the applicant must present a passport or other identification document, as well as a document confirming his authority.

5. During a personal reception, citizens and legal entities are given complete and comprehensive answers to their questions within the competence of the institution.

If it is necessary to further study the issue, conduct a special inspection or request relevant information, the applicant is invited to write a written appeal.

6. If the appeal or certain questions raised in it, received during a personal reception, do not fall within the competence of the institution, the applicants are explained which organization they need to contact.